Privacy Policy

 

1. Introduction

This Privacy Policy governs the manner in which our physiotherapy and healthcare services collect, use, maintain, and disclose personal information of patients and clients. Our organisation is committed to protecting your privacy in line with the Information Technology Act, 2000 and its Data Protection Rules, the Indian Association of Physiotherapy (IAP) Ethical Guidelines, and the Haryana State Council for Physiotherapy Act, 2020.

 

2. Information Collection

We may collect personal information including, but not limited to:

  • Name, age, gender, contact details, and health records.
  • Medical history, treatment records, diagnostic data, and other relevant clinical information.
  • Information required for registration with professional/statutory bodies, insurance, or regulatory purposes.

Such information is obtained directly from you or via authorised sources with your consent.

 

3. Use of Information

Collected information may be used for:

  • Conducting quality assurance, clinical audits, academic research, or practitioner training, using anonymised data when possible.
  • Providing personalised clinical and wellness services.
  • Maintaining and managing accurate medical and appointment records.
  • Complying with legal and regulatory requirements by IAP, Haryana Council of Physiotherapy, and other statutory authorities.

 

4. Data Sharing and Disclosure

Your data is treated as strictly confidential and will be disclosed only:

  • For insurance or third-party processing with your authorisation.
  • With your explicit consent or to your legal/legal next-of-kin for care continuity.
  • To professional colleagues for scientific discussions, only as necessary and in anonymised form.
  • When mandated by law or required by regulatory authorities such as the Haryana Council for Physiotherapy or Health Ministry.

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5. Data Security and Safeguarding

We implement robust technical and administrative measures to secure your data from unauthorized access, alteration, disclosure, or destruction. Data may be stored electronically and/or physically, in compliance with required security practices and procedures.

 

6. Patient Rights and Consent

  • You retain the right to access, update, or request deletion of your personal data, subject to legal and professional retention requirements.
  • Your consent is required prior to initiating or disclosing specific treatments and before sharing information outside the care team, unless otherwise mandated by law.
  • You may withdraw your consent at any time by contacting us in writing, acknowledging that it may affect your continued access to certain services.

 

7. Policy Updates

This privacy policy may be revised from time to time to remain compliant with changes in laws or professional guidelines. Any relevant alterations will be posted on our website or notified to clients.